Cisolift Distribution Inc.

Mandate

Support Cisolift in auditing its processes, identifying areas for digital transformation, and implementing appropriate solutions, while maximizing the financial support available through the LTI³ program.

The customer

Cisolift is a Quebec-based company specializing in the rental, sale, and maintenance of aerial work platforms and other lifting equipment for the construction, industrial, and event sectors. With an experienced team and an established logistics network, the company strives for operational excellence and customer service.

Challenges

Manual management of operations, sources of errors and delays
Lack of visibility into inventory status and mobile team performance
Difficulty in tracking interventions and mission profitability in real time
Heavy administrative burden hindering growth

Initial findings

Multiple tools (spreadsheets, paper): scattered information
Repetitive and time-consuming tasks
Lack of traceability of field interventions
Limited responsiveness and difficulty anticipating needs

Objectives

Centralize information and optimize operational monitoring
Improve efficiency and reliability in managing interventions
Reduce the time spent on administrative tasks
Improve the customer experience through proactive and responsive management
Consolidate profitability and support growth

Interventions

Diagnosis

After analyzing business processes, GLM Conseil identified:

Duplication and wasted time in information management
Difficult communication between administrative teams and those on the road
A lack of usable data for performance management

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Key actions

Definition of a personalized action plan for digitization
Implementation of an ERP system tailored to logistics and field operations
Automation of intervention data collection and processing
Targeted training for teams on the use of new tools
Support for maximizing financial aid via LTI³

Results

Significant time savings thanks to centralization and automation of processes
Drastic reduction in errors and synchronization issues
Real-time monitoring of activity, enabling faster and more confident decisions
Better traceability of interventions and optimization of resources

Benefits

Tangible improvement in profitability: more missions completed with less wasted resources
Increased customer satisfaction through responsive and reliable management
Consolidating Cisolift's growth and better preparing for future challenges
Digital technology is becoming an essential strategic lever for Cisolift.

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